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At Beer Craft Gear, we prioritize the safety and security of our online customers. This security policy outlines the measures we take to protect personal and financial information, secure transactions, and maintain trust in our online platform.

1. Website Security

1. SSL Encryption:

   • Our website uses SSL (Secure Sockets Layer) encryption to protect all data transferred between your browser and our servers. This ensures sensitive information, such as personal and payment details, remains confidential.

2. Secure Payment Gateway:

   • We use trusted third-party payment processors by Shopify payment.

3. Regular Security Updates:

   • Our online platform undergoes frequent updates to address potential vulnerabilities and implement the latest security features.

4. Firewalls and Malware Protection:

   • Firewalls and malware detection systems are implemented to prevent unauthorized access and protect our systems from malicious attacks.

2. Data Privacy and Protection

1. Data Collection and Usage:

   • We collect only the data necessary to process orders, provide services, and improve user experience.
   • Personal information is never sold, rented, or shared with third parties, except as required to fulfill orders or comply with legal obligations.

2. Data Storage:

   • Customer data is securely stored in encrypted systems accessible only by authorized personnel.

3. Compliance with Privacy Regulations:

   • We comply with applicable privacy laws, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), to ensure your data rights are respected.

3. Account Security

1. Password Protection:

   • Customers are encouraged to create strong, unique passwords for their accounts.
   • Passwords are encrypted and cannot be accessed by anyone, including our staff.

2. Unauthorized Access Alerts:

   • Customers are notified immediately if any suspicious activity is detected on their accounts.

4. Customer Transactions

1. Order Verification:

   • All online transactions are verified to prevent fraudulent activities.
   • We monitor and review transactions to identify and respond to suspicious orders.

2. Secure Checkout:

   • Our checkout process is protected by HTTPS, ensuring secure communication between your browser and our server.

5. Employee Access Control

1. Restricted Access:

   • Only authorized employees have access to sensitive customer data and account information.
   • Access rights are assigned based on job roles and responsibilities.

2. Training:

   • Employees are regularly trained on best practices for online security, data protection, and identifying cybersecurity threats.

6. Incident Response and Management

1. Breach Response:

   • In the event of a data breach, we will immediately contain the issue, assess the impact, and notify affected customers as required by law.

2. Reporting Mechanism:

   • Security incidents are documented and reviewed to identify root causes and prevent future occurrences.

3. Customer Support:

   • If you suspect unauthorized activity or a security breach, contact us immediately at support@beercraftgear.com or call us at (323) 694-9309.

7. Continuous Improvement

1. Security Audits:

   • Regular audits and vulnerability assessments are conducted to ensure our systems meet the highest security standards.

2. Technology Upgrades:

   • We invest in advanced cybersecurity technologies to protect our platform and data.

3. Feedback and Updates:

   • We welcome customer feedback to improve our security measures continually.

Contact Information

For any questions or concerns regarding our security practices, please reach out to us:
Email: support@beercraftgear.com
Phone: (323) 694-9309

Thank you for choosing Beer Craft Gear. We are committed to safeguarding your online shopping experience.

Return Policy

Last Updated: 05/12/2024

At Beer Craft Gear, we want you to be completely satisfied with your purchase. We accept returns within 90 days of the date you received your merchandise.

Return Eligibility

• Timeframe: You may return eligible items within 90 days of receiving your order.
• Condition: All returned merchandise *must* be in new condition, unused, and in its original factory packaging. This includes:
  • All original boxes (including all packaging materials).
  • Documentation and instructions.
  • All accessories.
• Inspection: All returns are subject to our inspection and approval.

Non-Returnable Items

• Personalized items.
• Custom items.
• Shipping and handling charges (except as noted below for free shipping returns).

Return Process

1. Contact Customer Service: To initiate a return, please contact our customer service team:
   • Phone: (323) 694-9309
   • Email: support@beercraftgear.com
   Please contact customer service for return or replacement instructions.
2. Obtain Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item. Do *not* return any items without an RMA.
3. Package Your Return: Carefully repackage the item in its original packaging, including all materials mentioned above. Include the RMA number clearly on the outside of the package. It is important to save all packaging and not destroy boxes in case of a return.
4. Ship: We will provide the exactly address to return and follow instruction from customer service team.

Refunds, Credits, and Exchanges

Once we receive and inspect your returned item, we will process your refund, credit, or exchange. You can choose from the following options:

• Refund: A refund to your original payment method.
• Merchandise Exchange: An exchange for the same item (if available) or a different item of equal or lesser value.
• Store Credit: Store credit for future purchases.

Return Shipping Costs

• Standard Returns (UPS): Returns via UPS for eligible items are free of charge.
• LTL (Freight) Returns: Return shipping charges for items originally shipped via LTL freight are the *sole responsibility of the purchaser*.
• "Free Shipping" Returns: For all returns and order cancellations where the original order qualified for "free shipping," a shipping charge equal to the *actual cost* of the original shipment will be withheld from your refund. This reflects the cost we incurred to ship the item to you initially.

Restocking Fee

Items that are returned damaged, used, missing parts, or without proper packaging materials are subject to a restocking fee of up to 25% of the item's price. This fee will be deducted from your refund.

Damaged, Wrong, Missing, or Defective Items

If you receive a damaged, wrong, missing, or defective item, please contact our customer service team *immediately* upon receipt. We will provide instructions for returning or replacing the item. Please do not attempt to return these items without contacting us first.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Beer Craft Gear
1601 8th Ave N
Seattle, WA 98109
Phone: (323) 694-9309
Email: support@beercraftgear.com