A: Beer Craft Gear is your one-stop shop for high-quality craft beer brewing equipment, tools, and accessories. Whether you’re a beginner or an experienced brewer, we have everything you need to make your brewing experience successful.
A: We are based in Seattle, WA, at 1601 8th Ave N, Seattle, WA 98109. However, we operate as an online store to serve customers nationwide.
A: We offer a wide range of beer brewing equipment, including fermenters, kettles, brewing kits, sanitizing tools, and bottling supplies. We also carry accessories like thermometers, hydrometers, and taps.
A: Yes! We provide beginner-friendly brewing kits and guides to help new brewers get started. Advanced brewers can also find specialized tools and equipment.
A: Many of our products come with manufacturer warranties. Specific warranty details can be found on the individual product pages.
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. For assistance, email us at support@beercraftgear.com.
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and other payment options supported by Shopify Payments.
A: Orders can be modified or canceled within 24 hours of placement. Contact us at support@beercraftgear.com or call (206) 713-1012 for assistance.
A: Yes! Orders over $100 qualify for free standard shipping. For orders under $100, a flat shipping fee of $6.99 applies.
A: Standard shipping typically takes 7–10 business days, while expedited options are available for faster delivery.
A: Currently, we only ship within the United States.
A: Once your order ships, you will receive an email with tracking details. Use the tracking link to monitor your shipment's progress.
A: We accept returns on unused, unopened items within 90 days of delivery. Visit our Return Policy page for full details.
A: To start a return, email us at support@beercraftgear.com with your order number and reason for the return. We’ll provide instructions for returning your item.
A: Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.
A: You can reach us via email at support@beercraftgear.com or by phone at (323) 694-9309. Our support hours are Monday–Friday, 9 AM–5 PM (PST).
A: Absolutely! We’re happy to help with brewing tips and recommendations. Feel free to contact us or check out the blog section on our website for brewing guides.
A: Yes! We occasionally run sales and promotions. Sign up for our newsletter to stay updated on the latest deals and discounts.
A: If you encounter any issues while placing an order, try refreshing your browser or using a different device. If the problem persists, contact us at support@beercraftgear.com or call (323) 694-9309 for assistance.
A: Check your spam or junk mail folder. If you still don’t see it, contact us with your name and order details, and we’ll resend the confirmation.